Account, Pay-outs and Bonuses
1. Deposits
1.1 No cash payments are accepted. Only the encrypted methods mentioned on the payment page are accepted on Wild Sultan.
1.2 The minimum deposit amount is 20 EUR/CAD. The maximum standard deposit is 1,000 EUR/CAD. For other currencies, the information is mentioned on the deposit page.
1.3 Wild Sultan reserves the right to subcontract third-party payment processors and/or financial institutions referred to as 'Electronic Service Providers' (ESPs), in order to process such financial transactions.
1.3.1 Thus, for the furtherance of such processing, you irrevocably authorize us, as necessary, to instruct such ESPs to handle account deposits and withdrawals from your account, and irrevocably agree that Wild Sultan may give such instructions on your behalf.
1.3.2 Furthermore, you agree to be bound by the Terms and Conditions of each applicable ESP and in the event of a dispute between this Agreement and the ESP's terms and conditions, this Agreement shall prevail.
1.4 You may set daily, weekly, or monthly limits on deposits.
1.5 As part of our fight against fraud, terrorist financing, and money laundering, all deposits must be wagered at least once before they can be withdrawn.
1.6 Wild Sultan does not accept cancellations of bets or stakes on any games except for in exceptional circumstances. Such cancellation is solely at Wild Sultan's discretion.
1.7 Wild Sultan does not issue refunds except for in exceptional circumstances. Such a decision is solely at Wild Sultan's discretion.
1.8 You are prohibited from using deposit methods if Internet gaming is illegal in the jurisdiction you are located.
1.9 Wild Sultan recommends you retain a copy of transaction details, together with policies and rules.
1.10 You confirm that deposits made are legitimate and will not be used as fraudulent transactions/chargebacks.
1.10.1 You are only allowed to deposit and withdraw with payment methods that are valid and lawfully belong to you.
1.10.2 Funding from a business account, even if it belongs to you, or with a payment method that belongs to a 3rd party is prohibited and breaches our Terms and Conditions. This breach may result in the permanent closure of your account and confiscation of any winnings.
2. Withdrawals
2.1 You may request a withdrawal at any time from your real money balance (excluding the bonus wallet).
2.1.1 The minimum withdrawal amount is 50 EUR/CAD. For other currencies, the information is mentioned on the withdrawal page.
2.2 Your account must be verified, i.e. all verification documents must have been sent to process your withdrawal.
2.3 The maximum amount of withdrawal is 5,000 EUR/CAD per 7 rolling days.
2.3.1 Different conditions may apply depending on the different status of the player.
2.3.2 For other currencies, information can be found on the withdrawal page.
2.4 Withdrawals will be processed within 2 business days (different conditions may apply pending on the different status of the player) if all the documentation requested has been accepted and verified by us. It can take between 1 and 5 days to receive the funds depending on the method.
2.4.1 For unusual/large winnings, an additional delay may take place in order to verify the conformity of the winnings.
2.5 To withdraw funds, you are instructed to use the same method that was used to deposit if it is available. Otherwise, you may select the bank transfer option.
2.5.1 We reserve the right to cancel a withdrawal to send it to a different payment method at our sole discretion.
3. Bonus
3.1 Wild Sultan offers a 'Real Money Wallet' made of all funds available to withdraw and 'Bonus Wallets' made of bonus money. You can check the wagering requirements for each bonus in your account.
3.2 The bonus wagering may vary according to the country you are located in.
3.3 Not all games contribute the same percentage to the bonus wagering requirements unless otherwise stated. Slot Machine games contribute 100%. All other games contribute 5%.
3.4 The bets from the Real Money Wallet will not count in the wagering requirements of any given bonus.
3.5 If you did not make a deposit prior to receiving a bonus, you would not be able to withdraw more than 50 EUR/CAD.
3.6 If you request a withdrawal, all pending bonuses will be voided.
3.7 Free rounds or free spins bonuses are exempt from wagering requirements unless stated otherwise in the terms and conditions of the given promotion.
3.8 Any user seeking and using tactics to take advantage of the bonus system by using an unusual pattern will be highly monitored. Wild Sultan reserves the right to void any winnings derived from abusive behaviour. Users that abuse the bonus system are negatively affecting the potential winnings of our users that play fairly.
3.9 For the full terms and conditions per bonus or promotion, please visit the Terms and Conditions under the promotion section.
3.10 All of our deposit offers are valid for between 1 and 7 days and can only be used once unless stated otherwise.
3.11 The maximum bet, when playing with bonus funds, is 5 EUR/CAD on slot machines and 50 EUR/CAD on table games or live casino. Placing bets above that limit may result in the confiscation of any winnings and the closure of the account.
3.12 The maximum wagering bonus that can be converted into real money is 1,000x the original bonus amount.
3.13 All our bonus funds expire after 30 days.
3.14 Bonus offers are limited to one user per: household, postal address, IP address, or phone number.